Request RMA

To request a new RMA or check the status of current RMA, please, fill the form:

Your return may be approved.
But Unfortunately, due to the spreading of the Covid-19 our warehouse is accepting returns only by couriers (no customer allowed in the warehouse).
"Please do not attempted to return by yourself as the warehouse will not be able to provide service."
We are awaiting further instructions from the government. And if you are not able to send it by a courier right now, please do not worry,you will be allowed to return later on once the situation is clearer.

Order Information

RETURNS AND REFUNDS

If you wish to return any products, please fill in the online returns form above or contact our returns team via email at returns@vinylflooringdirect.co.uk.  Please note all returns must be made within 14 days from the receipt of the goods. 

All items have to be returned in original packaging and resalable condition. We won't accept returns where more than one box has been opened.

If we receive a cancellation request from you within 14 days from order date  and your products have not been dispatched, we will refund you the full invoice amount within 14 working days of your cancellation request.

Please note that if you have placed an order with a deposit, it is fully refundable within 14 days of placing the order.

If we receive a cancellation request from you and your products have been dispatched but not yet delivered, we will refund you the full invoice amount in full, minus any direct expenses we may have incurred in fulfilling the original agreement.

If we receive a cancellation request from you and you have accepted delivery of your products, you must return the goods to us, at your own expense, to the following Essex address, where our warehouse is located: CKR Services, Crossways Cargo Centre, Galleon Boulevard, DA2 6QE.  


You must ensure that any products returned are fully packed, as received, and are in a resalable condition. 

If you have opened any boxes to examine the product, we recommend you return them to their original packaging, as it is specifically designed for the product.

Any failure to comply with these terms, resulting in a damage or deterioration of the products, will incur a charge according to the severity of the damage.

Once the products have been returned to our warehouse, inspected and confirmed to be in a resalable condition, a refund will be issued to you within 14 working days.

We reserve the right to refuse returns of parts of single products contained within an order.

We do not accept returns for clearance or bespoke products or any used or altered products.

In any case where you wish to return a product because you consider it defective, we will examine the matter and will notify you of our decision and any applicable refund via e-mail, within a reasonable period of time.

In any case of leftover flooring or accessories, you may return them to our Kent  warehouse and receive a refund minus a small 20% restocking fee (restrictions may apply).