For more exception see below
Warranties typically cover manufacturing defects, and they do not extend to damages or scratches resulting from improper handling, use or wear and tear. This is why some claims might be denied if the damage falls outside the warranty's scope. Proper care and maintenance are essential for ensuring the longevity of our products.
Our Maintenance Guides will help taking proper care, please refer to them
|Product Finished Wears Off
|Product Dust, Grime, Grease or any type Dirtiness
|Any type of Stain, Smutch
|Colour Variation at the time of buying or over time
Supremo Warranty Information
25 Year Residential Warranty / 5 Year Commercial Warranty | 0.7mm wear layer
20 Year Residential Warranty / 3 Year Light Commercial Warranty | 0.5mm wear layer
15 Year Residential Warranty | 0.3mm wear layer
Warranties typically cover manufacturing defects, and they do not extend to damages or scratches resulting from improper handling or use. This is why some claims might be denied if the damage falls outside the warranty's scope. Proper care and maintenance are essential for ensuring the longevity of our products
Real Wood Flooring Warranty
Terms and Conditions Vinyl Flooring direct (as defined in the terms and conditions of sale as set out on www.vinylflooringdirect.co.uk/) warrants that our Flooring Products you purchase from us will comply with their description, be of satisfactory quality, and be reasonably fit for all purposes which products of that kind are commonly supplied. This warranty is limited to the Products being used for their intended purpose and applied, installed and maintained strictly in line with the manufacturer’s instructions. This warranty is given to you only from the date of original purchase and is not transferable. Proof of Purchase is required to make a claim under this warranty. The warranty, in respect of our Flooring Products purchased for non-commercial purposes in domestic/residential locations, lasts for 20 years as set out below. If you are contracting with us as a trader and purchase Products for commercial projects, the warranty set out below only applies for 5 years. Wood is a natural product with natural color variations, grain variations, and tone variations. It is also the responsibility of the person installing the floor to de-select any faulty or damaged boards prior to the installation as no claims for faulty or damaged boards can be accepted after the installation. Wood and Beyond warrants that its Products, in their original manufactured condition, apart of its surface finish, will be free from structural defects for a period of 20 years.
Solid Wood Flooring
Hardwood flooring, being a natural hygroscopic product, will expand and contract through heating and non-heating seasons. During these seasons you may experience some separation between the boards. This is not a product defect and is not covered by this WARRANTY. Correct job site pre-inspection, installation and maintenance procedures must be followed. Failure caused by excessive expansion of the flooring, excessive subfloor moisture and/or water damage, including but not limited to, broken water pipes or flooding, are not covered under this WARRANTY.
20 Year Structural Integrity Warranty | Residential Use Only
Wood and Beyond additionally warrant that all its engineered hardwood flooring Products will not delaminate, wear through or twisted. Correct job site pre-inspection, installation and maintenance procedures must be followed. Flooring or Ply-adhesive breakdown caused by excessive/inconsistent heat changes, excessive subfloor moisture and/or water damage, including but not limited to broken water pipes or flooding, are not covered under this WARRANTY.